We want you to be completely happy with every clean. This page explains our satisfaction guarantee, cancellation policy, and how refunds work.
Our 100% Satisfaction Guarantee
If you’re not happy with any part of your clean, let us know within 48 hours and we’ll send a cleaner back to put it right, free of charge, no questions asked. This is our preferred way to make things right — most issues are resolved with a free re-clean rather than a refund.
Cancellations
You can cancel or reschedule your booking free of charge up to 24 hours before your scheduled appointment. Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee, as our cleaners’ time has already been reserved for you.
Refunds
As we provide a cleaning service rather than a physical product, refunds are considered on a case-by-case basis where a free re-clean isn’t practical or hasn’t resolved the issue. To request a refund:
- Contact us within 48 hours of your clean, describing the issue
- We’ll typically offer a free re-clean first
- If a re-clean isn’t suitable or doesn’t resolve the issue, we’ll discuss a partial or full refund depending on the circumstances
Approved refunds are processed back to your original payment method, usually within 5–10 business days.
Contact Us
To request a re-clean, refund, or discuss any issue with your booking, please contact us.
Last updated: August 2026. This policy is a starting template — please have it reviewed against UK consumer rights and distance selling regulations before relying on it.