Apex Glow Cleaning (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and your rights regarding that data.
What Information We Collect
- Contact details you provide when booking or enquiring (name, email, phone number, address)
- Property details relevant to providing a quote or service (property size, service type)
- Order and payment information when you book a service through our online store (payments are processed securely by Stripe — we do not store your card details on our servers)
- Messages you send us via our contact form or WhatsApp
How We Use Your Information
- To provide, schedule, and manage your cleaning bookings
- To process payments and send order confirmations/invoices
- To respond to enquiries and provide customer support
- To improve our services based on feedback and reviews
Third-Party Services We Use
We use trusted third-party services to operate our website and business, including WooCommerce (order and booking management), Stripe (payment processing), a distance/postcode lookup service (for calculating travel-based charges), and WhatsApp (for customer chat, where you choose to use it). Each of these providers has their own privacy policy governing how they handle your data.
Cookies
Our website may use cookies to remember your cart contents and improve site functionality. You can disable cookies through your browser settings, though some features of the site may not work correctly as a result.
Data Retention
We retain your personal data only as long as necessary to provide our services, comply with legal obligations (such as tax and accounting requirements), and resolve disputes.
Your Rights
Under UK data protection law, you have the right to access, correct, or request deletion of your personal data, and to object to or restrict certain uses of it. To exercise these rights, please contact us using the details below.
Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us.
Last updated: August 2026. This policy is a starting template — please have it reviewed to ensure full compliance with UK GDPR before relying on it.